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Employers CUSTOMER-SERVICE

Published on March 19th, 2013 | by Daisy Lloyd

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Business Testimonials

Nick Rowe, Director of Academy and Talent, Wm Morrison Supermarkets Plc, said: “Morrisons prides itself on having more skilled crafts people than any other food retailer. We believe investing in developing skills, through Apprenticeships, brings benefits for everyone. It enables us to offer more of what matters to our people and our customers”.

Jez Langhorn, Vice President, McDonald’s UK; “At McDonald’s we’re committed to creating opportunities for our people that help them achieve their full potential. Over the last five years we’ve extended this philosophy to recognise our employees’ skills and training with transferable, nationally recognised qualifications.

“Traditional lines between education and employment are blurring, and young people no longer want to choose between the two and we believe that businesses like ours have a responsibility to meet these demands. As a result, we have created an approach that works well for our people, our business and our sector”.

“The training and development opportunities we provide have enabled thousands of our people to gain valuable qualifications every year, from Apprenticeships right through to Foundation Degrees”.

Courtesy of The National Apprenticeship Service.

 

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  • Welcome to your Future!

    More than ever before great customer service and management skills in retail have become vitally important to meet the rapidly changing demands of the industry.

    To help meet these challenges the Higher Apprenticeship aims to cover all key areas required of today’s retail management; from customer service through to e-commerce.

    Employers in retail need to ensure their customer service has an edge over other High Street competitors and embrace the need for an online presence and service. Employees in retail need to be equipped with the right skills for present and future retail needs.

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    A partnership of Newham College, Westminster Kingsway College, Skillsmart, ABC Awards & The National Apprenticeship Service..

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