Compulsory Units
Issues covered are diverse such as
Contributing to the development of customer service policies, culture and ethics.
Using relevant data to identify customer requirements and satisfaction levels for their retail organisation.
Proposing potential improvements to customer service to meet organisational objectives and customer expectations.
There are basic requirements to manage a successful business -
Managing Customer Service in Retail
Retail Management Skills
It is a detailed and thought out process which looks at your knowledge and understanding of the issues that affect retail.
Units will be internally assessed, internally and externally moderated via a learner’s portfolio and other related evidence, against the unit outcomes and assessment criteria. The unit forms part of a qualification which is designed to provide evidence of competence. Teaching and learning activities along with assessment tasks take place in the real work environment
We will be shortly uploading this information on this page, so please revist us in the near future for full details of each unit available
[an overview can be found here]
