Compulsory Units compulsory-units

Published on March 17th, 2013 | by Daisy Lloyd


Compulsory Units

Issues covered are diverse such as

Contributing to the development of customer service policies, culture and ethics.
Using relevant data to identify customer requirements and satisfaction levels for their retail organisation.
Proposing potential improvements to customer service to meet organisational objectives and customer expectations.

There are basic requirements to manage a successful business -
Managing Customer Service in Retail
Retail Management Skills

It is a detailed and thought out process which looks at your knowledge and understanding of the issues that affect retail.

Units will be internally assessed, internally and externally moderated via a learner’s portfolio and other related evidence, against the unit outcomes and assessment criteria.  The unit forms part of a qualification which is designed to provide evidence of competence. Teaching and learning activities along with assessment tasks take place in the real work environment

We will be shortly uploading this information on this page, so please revist us in the near future for full details of each unit available

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  • Welcome to your Future!

    More than ever before great customer service and management skills in retail have become vitally important to meet the rapidly changing demands of the industry.

    To help meet these challenges the Higher Apprenticeship aims to cover all key areas required of today’s retail management; from customer service through to e-commerce.

    Employers in retail need to ensure their customer service has an edge over other High Street competitors and embrace the need for an online presence and service. Employees in retail need to be equipped with the right skills for present and future retail needs.

    The Level 4 Higher Apprenticeship for Retail Management arms your company with knowledge & the benefit of experience to support your business survival into the future.

    A partnership of Newham College, Westminster Kingsway College, Skillsmart, ABC Awards & The National Apprenticeship Service..

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