The Partnership behind the Higher Apprenticeship in Retail Management Level 4

News & Events news

Published on March 19th, 2013 | by Daisy Lloyd

0

Store closures surge tenfold in 2012 driven by retail administrations

PwC chief retail adviser Christine Cross said the figures were “more disappointing” than expected and added that retailers need a “very different operating model” to those in the past.

“While rates remain high, there is still a need for retailers to address cyclical cost increases and, even more, structural changes in ways of doing business,” said Cross. “Today’s customer does not differentiate between where they heard about, researched, saw, purchased or returned a product. They expect to be able to effect every part of the shopping transaction from any channel. This is the age of the total retail experience and it demands a very different operating model to be successful.”

Read the fuill article here at Retail WeekBookmark and Share

Tags:


About the Author



Comments are closed.

Back to Top ↑
  • Welcome to your Future!

    More than ever before great customer service and management skills in retail have become vitally important to meet the rapidly changing demands of the industry.

    To help meet these challenges the Higher Apprenticeship aims to cover all key areas required of today’s retail management; from customer service through to e-commerce.

    Employers in retail need to ensure their customer service has an edge over other High Street competitors and embrace the need for an online presence and service. Employees in retail need to be equipped with the right skills for present and future retail needs.

    The Level 4 Higher Apprenticeship for Retail Management arms your company with knowledge & the benefit of experience to support your business survival into the future.

    A partnership of Newham College, Westminster Kingsway College, Skillsmart, ABC Awards & The National Apprenticeship Service..

  • Recent content